Refund policy

We have a 15-day return policy for our candle products, which means you have 15 days after receiving your item or items to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@blazeelle.com. Please note that returns will need to be sent to the following address: 10205 80th Street Pleasant Prairie, WI 53158-2054

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please get in touch if you have questions or concerns about your specific item. You can always contact us for any return question at info@blazeelle.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned such as our skin care, hair care and body care products due to the nature of our products. However, if you have any questions or if there's anything we can do to ensure your happiness with your every purchase, please do not hesitate to reach out to us via email @ info@blazeelle.com at any time. We will consider refunds on a case-by-case basis, such as receipt of defective product or product arrives damaged. Please reach out to us within 15 days of purchase. If your refund request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please be advised, we are not responsible for any additional shipping costs for refunds, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Blaze Elle LLC.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@blazeelle.com.